Question 1

Who is Mojin?

Accepted Answer

Mojin is a protective equipment brand born from Lotojin Textile (莲墨瑾服装有限公司), a Chinese manufacturer with years of experience producing non-woven protective products. We focus on the Middle Eastern market, providing reliable, affordable protective gear for families, clinics, and businesses.

Question 2

Are your products certified?

Accepted Answer

Yes. All Mojin products meet international quality standards:
- CE Marking (European conformity)
- SASO (Saudi Standards, Metrology and Quality Organization)
- ISO 13485 (Medical devices quality management)
We ensure full compliance with Saudi regulations.

Question 3

How long does shipping take?

Accepted Answer

Delivery within Saudi Arabia takes 3–7 business days. Express options are available for urgent orders. We ship from our local warehouse in Saudi Arabia to ensure fast delivery.

Question 4

What is the free shipping threshold?

Accepted Answer

Free shipping is available on orders over SAR 100 within Saudi Arabia. For orders under SAR 100, a flat shipping fee applies.

Question 5

Do you ship to other Gulf countries?

Accepted Answer

Currently we ship within Saudi Arabia only. UAE, Kuwait, Qatar, and other GCC countries are planned for future expansion. Contact us via WhatsApp if you have a bulk order outside KSA for special arrangements.

Question 6

Can I get samples before ordering in bulk?

Accepted Answer

Absolutely. We offer sample orders for bulk buyers. Contact us via WhatsApp to arrange sample shipments. Sample cost is typically deducted from your first bulk order.

Question 7

What is your return policy?

Accepted Answer

We offer 7-day returns for unused, unopened products in original packaging. To initiate a return, contact us via WhatsApp. Refunds are processed within 5-7 business days after we receive the returned items.

Question 8

Do you offer bulk or wholesale pricing?

Accepted Answer

Yes. We offer discounted pricing for bulk orders. Clinics, hospitals, construction companies, and cleaning services can contact us via WhatsApp for custom quotes. Minimum bulk order quantities apply.

Question 9

How can I contact customer support?

Accepted Answer

You can reach us via:
- WhatsApp: +86 137 8991 5060 (fastest response, usually within 5 minutes)
- Email: info@mojin.store
We support English, Chinese, and Arabic. Our operating hours are Sunday to Thursday, 9:00 AM – 6:00 PM (KSA time).

Question 10

What payment methods do you accept?

Accepted Answer

We accept two payment methods:
- Cash on Delivery (COD): pay in cash when your order arrives
- Bank Transfer: we send you the bank details on WhatsApp after you place the order

Question 11

How does Cash on Delivery (COD) work?

Accepted Answer

We deliver your order to your door and you pay in cash when it arrives. Shipping cost is confirmed on WhatsApp before we send your order. Free shipping applies to orders over SAR 100 within Saudi Arabia.

FAQ

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