Privacy Policy
Mojin — Last updated: 2026-07-19
Who We Are
Mojin (mojin.store) is operated by Lotojin Textile Co., Ltd. (莲墨瑾服装有限公司). This privacy policy explains how we collect, use, and protect your personal information.
Information We Collect
When you make a purchase:
- Full name
- Phone number (required for WhatsApp delivery notifications)
- Shipping address
- Email address (optional)
- Payment information (processed securely by our payment gateway)
When you contact us:
- WhatsApp messages and chat history
- Email correspondence
When you browse our site:
- Cookies and usage data (see Cookie Policy below)
How We Use Your Information
- Process and deliver your orders
- Send order updates via WhatsApp
- Provide customer support
- Improve our products and services
- Send promotional offers (only with your consent)
Data Sharing
We do not sell your personal data to third parties. We share data only with:
- Payment processors (Moyasar/Stripe) — for payment processing
- Shipping carriers (SMSA/Aramex/Naqel) — for order delivery
- WhatsApp — for customer communication
Data Retention
We retain your order data for 3 years (Saudi tax compliance requirement). Chat and support data retained for 1 year.
Your Rights (under Saudi PDPL)
- Access — Request a copy of your data
- Correction — Request data correction
- Deletion — Request data deletion (subject to legal obligations)
- Opt-out — Unsubscribe from marketing communications anytime
Contact
For privacy inquiries:
- WhatsApp: Chat with us
- Email: privacy@mojin.store
- Response time: within 48 hours
Cookie Policy
We use essential cookies for:
- Shopping cart functionality
- Session management
- Security
We use analytics cookies (Google Analytics) to understand site usage. You can disable cookies in your browser settings.
Updates
We may update this policy. Changes will be posted on this page with an updated "Last updated" date.